Frequently Asked Questioins

We’ve gathered answers to the most common questions our clients ask.

Have any inquiry?

If you don’t see your question here — feel free to ask us anytime.

What is your turnaround time?

The next day (usually morning) for photos and IA video, 2–3 days for regular video.

Why don't your bundles specify the the number of photos?

The photographer shoots exactly as many angles as needed to showcase the property in the most flattering way — wide-angle and detail shots for mood, plus informative ones showing how rooms connect. If we forced more photos than necessary, we'd have to dilute the strong angles with "filler," lowering the overall quality of the set. If you want a specific number anyway — no problem, just let us know.

How many photos do you deliver?

Most often 30–40+. It depends heavily on the property — for a small condo without amenities, it can be 20, and for a large house or a condo with multiple amenities, it can easily reach the MLS maximum of 50 photos.

Why don't you charge more for bigger properties?

We can deliver 50 photos even for a small property if there’s enough to shoot (and we always aim for the most valuable angles). Bigger houses don’t necessarily mean more work for us. For example, a tiny condo can take much more time and effort if it has multiple amenities on different floors and requires photographing a high-rise building from different angles from far distance, sometimes from across the street. Covering distances like that while carrying a tripod with a stabilizer and a camera is much harder than simply walking up to the next floor — especially in heat, cold, or rain. In any case, for a huge house, we can’t deliver more than the same 50 photos because of the MLS limit.

How long does a typical photo shoot take?

Most residential shoots take 1-2 hours depending on property size. Video may double that time. If you want a video and need to be present during the shoot, we recommend to order an AI video. It's generated from photos which we take anyway, with absolutely no additional time required.

If it's a lease listing, does it make sense to pay 15% of my royalty for photos?

Two things to consider. First, most lease listings use amateur phone photos with crooked verticals, poor composition, inaccurate color casts (yellowish or bluish) and lack of light — but that's exactly why your listing with professional high-quality visuals will dramatically stand out from the competition. Second, you can reuse these photos for future lease listings or even when you sell the property, making the original investment negligible.

Should I order photography for an old, not very attractive property?

Yes! Good photography matters for any listing, but it's especially crucial for this type of property. Our shooting and editing tech "turns lemons into lemonade", significantly boosting showing bookings.

What is the HDR technology you use for photos?

In regular photos, details in very dark and very bright areas get lost due to a camera’s limited dynamic range. HDR (High Dynamic Range) solves this by taking multiple shots of the same scene at different exposures, which are then merged. Normally exposed shots form the base. Underexposed shots capture bright details (windows, lamps, chandelier details) that would otherwise be just white spots. Overexposed shots reveal shadow details that would otherwise be just black spots, and emphasize wood grain and upholstery textures. The result exceeds the human eye’s dynamic range, making photos look magically beautiful. Most real estate photographers take three shots — bright, normal, and dark. But we take five — very bright, bright, normal, dark, and very dark. That amplifies the effect. Today, HDR is the industry standard. But this alone is not enough — the unique quality of OUR photographs lies in how the HDR images, created by merging shots with different exposures, are then edited.

How should I prepare the property before the shoot?

Please ensure the property is clean and decluttered. Open blinds/curtains, remove personal items and clutter, make beds, clear countertops. Outside, hide garbage bins and remove cars from the driveway. If you're there when we arrive, turn on ALL the lights. For a detailed checklist, please click here.

Can you photograph occupied homes?

Yes, though we recommend minimal staging and decluttering for best results.

Do I need to be present during the shoot?

No - just book a photographer visit and provide the lockbox code. You can enter it when you make an appointment in our booking system, email it to RealPropertyPhotographer@gmail.com or text to 416-854-8327.

Can you shoot a commercial property?

Absolutely! We shoot offices, retail spaces, and industrial buildings. Please check out our Commercial Portfolio.

Is there a trip fee for remote locations?

We are in North York, and the area up to 45 km of driving has no trip fee, which covers the Mississauga - Newmarket - Ajax "triangle" inclusive. Then, each 15 km of driving add $20 of trip fee.

Here are examples for some cities:

  • Oakville, Bradford, Whitby - $20
  • Burlington - $40
  • Oshawa - $40/$60
  • Hamilton, Guelph - $60
  • Barrie, Cambridge - $80
  • Kitchener - $80/$100
  • Brantford - $100
  • St.Catharines - $120
  • Niagara Falls - $120/$140

The trip fee is automatically calculated by our booking system when you enter the address, based on Google Maps.

Why should I pay a trip fee if I can find a local photographer?

Of course you can — just open Google. But think about this.

If you visit our FB page, you’ll see a wide geography of listings we’ve photographed. It includes Kawathra Lakes, Barrie, Caledon, Guelph, Hamilton and various cities in the Niagara region (some of them — not once). Why didn’t realtors — people who know how to handle money — hire local photographers, which the internet is full of? I dare to hope it’s because they like our quality.

One of our realtor clients needed photos very urgently when we were fully booked, and we asked him to contact another photographer. Do you know what he said afterward? “If you can’t come again, I’ll kill you!” 🙂

And one more nuance. Our prices are a flat rate for any square footage. If you need to photograph a large house, you might end up paying a local photographer more than our trip fee. Try finding a local photographer with flat rates (or not local — any photographer at all). Good luck!

Is there a cancellation fee?

No.

What happens if it rains or snows on the day of the shoot?

For interior shoots, we proceed as planned, and you get the photos next day. For exterior, we will come again ASAP when the weather improves. This second visit costs $50 in addition to the bundle price. If you don't need the photos urgently, it's better to wait a day or two until the weather gets nicer so we can take all the photos in one visit.

Do you offer floor plans?

Yes.

Do you offer 3D tours?

No.

What equipment do you use?

We use professional full-frame cameras with wide-angle lenses. For detail shots, we use a manual lens from 1985 still called "the king of bokeh". For video, we use an electric stabilizer to always ensure perfect verticals, and an electric slider to produce smooth constant-speed cinematic movements.